Frequently Asked Questions

Nagi is created with intention. A balance of nature, tradition, and quiet everyday ritual. Thoughtfully sourced matcha, crafted to feel good in every sense: for you, and for the world around you.

Born in Uji — the historic heart of matcha — where misty mountains and fertile soil shape a tea renowned for its depth, colour, and natural umami.

Grown from a single, carefully selected cultivar known for its soft, balanced character and smooth finish. A pure expression of place and plant.

Produced according to Japanese JAS standards and crafted with deep respect for tradition, quality, and the natural character of the tea leaf.

Harvested at the very start of the season, when the leaves are at their most vibrant and refined. Resulting in a naturally delicate and layered flavour profile.

A harmony of umami depth, gentle sweetness, and soft earthy notes, finishing in a smooth, velvety texture with a subtle hint of bitterness.

Packaged in resealable paper pouches, designed to help preserve freshness and flavour while reflecting a more mindful approach to packaging.

Nagi is an invitation to slow down, and return to yourself, one cup at a time.

Nagi is a high-quality ceremonial matcha crafted in Uji, Japan — a region renowned for its rich matcha tradition and exceptional tea craftsmanship. Our matcha is made exclusively from first flush leaves, carefully selected for their vibrant colour, smooth character, and refined flavour.

We use a single origin Saemidori cultivar and traditional stone-grinding methods to create a balanced matcha with rich umami, gentle sweetness, and a smooth finish.

To keep the balanced flavours, benefits and bright color; it's best to finish your matcha within 30 days after opening. At least just make sure to consume it within 3 months of opening.

Matcha is more than a daily ritual. It’s a gentle way to support both body and mind.

Naturally containing caffeine and L-theanine, it provides a steady sense of energy and focus, without the sharp crash often associated with coffee.

Traditionally, matcha has also been associated with overall wellbeing, including:

A simple cup, designed to help you feel more grounded, present, and clear throughout your day.

Yes there is caffeine in matcha. Between 19 and 44 mg per gram. Which is in general more caffeine compared to a gram of coffee. However, a cup of matcha has a lower caffeine content as you use less of it.

Moreover, as matcha contains the natural amino acid, L-theanine, the way your body absorbs the caffeine is different. Instead of getting a caffeine spike and that jittery feeling, that you get from coffee, your body gradually uses the caffeine in matcha over a longer period. So matcha gives you that sustained energy boost without the caffeine crash.

Read more on our blog page coffee versus matcha here.

Many commercial matcha products do have added sugar in there. So be careful to always check the ingredients.

Nagi matcha does not contain any added sugars. It's matcha at its purest form.

Yes you can definitely drink matcha daily. It has so many amazing benefits for your body. Just remember that matcha does contain caffeine. So be mindful of that and see what feels good for you. Every body is different.

That is totally up to your body, schedule and your preferences. We love our matcha in the morning as it provides us with that subtle energy and focus. But just see whatever works best for you. We do advise you to not drink matcha later in the afternoon or evening as it does still contain some caffeine. And you want to make sure the caffeine does not disrupt your sleep routine.

Yes. Pure matcha is vegan. It is made out of 100% tea leaves, nothing else is added into it.

So your cup of Nagi is 100% vegan (depending on the milk you choose to make it of course).

Currently we ship to the Netherlands, Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Portugal, Spain, Sweden and the United Kingdom.

If you are elsewhere and would love your Nagi at home, let us know where you are (hello@nagimatcha.com). We will see if we can include your country.

We will take care of shipping your order from our warehouse in Amsterdam to the postal service within one business day. How long it takes for you to have your Nagi order in your hands varies depending on your location.

You will be able to track your package with the Track & Trace code that is sent to your email after your package has been sent out for shipment.

Within the Netherlands it usually takes around 1-2 days for your package to arrive once we've sent it out for shipment.

For our return policy, please visit this page.

We currently support creditcard payments, Apple Pay and Google Pay.

Currently we don't but stay on the lookout, we will be adding a subscription option in the near future. So you don't have to worry about running out of your matcha.

Our matcha is packaged in eco-friendly paper bags. And these are shipped in an eco-friendly paper package. Please make sure you bring both packages to the paper recycle bin.

The answer to this question lies in our deep commitment to balance, harmony, and respect for the process behind every cup of matcha we bring to you.

Here at Nagi, we believe in honouring the hard work of our producers and maintaining the balance between quality, sustainability and fairness. Each bag of matcha represents the dedication of farmers who nurture the fields with care, precision, and an unwavering passion for their craft.

Offering discounts can undervalue their efforts and the sustainability practices we prioritize. By pricing our products transparently and fairly year-round we ensure that everyone in the production chain — from the fields to your cup — receives the respect they deserve.

Drinking matcha is a ritual of self-care and mindfulness, not a bargain-hunting activity. It’s about slowing down, savouring the moment, and connecting with yourself. By choosing our matcha, you’re investing in more than a product — you’re embracing a lifestyle rooted in intention and balance.

That said, we also know that every ritual begins with a first step. For those discovering Nagi for the first time, we occasionally offer a welcome discount on your first purchase. This isn’t about undervaluing the craft — it’s an invitation to step into the ritual with more ease. Once you taste and feel the difference, you’ll understand why we honour our matcha the way we do.

Thank you for understanding and supporting a philosophy that prioritizes quality, harmony, and sustainability. Together, we’re creating a world where mindful choices matter.

If you would like to serve our matcha to your customers please don't hesitate to reach out. We would love to chat about the possibilities.

You can send an email to hello@nagimatcha.com.