Frequently Asked Questions

When you choose Nagi you are not only being kind to the environment by supporting sustainable and ethical farming practices, you are also being kind to your body and tastebuds.

Nagi matcha is certified as organic under JAS, Japanese Agricultural Standards. This means that no synthetic pesticides and fertilizers are used in the entire process of making the matcha. Apart from that it ensures sustainable and ethical farming practices, minimizing environmental impact and contributing to the well-being of local communities.

Nagi Matcha comes straight from Uji, the birthplace of Matcha. It is the most desired region for matcha in the world, renowned for its high quality matcha.

We use the single Saemidori cultivar for our Matcha. Saemidori is loved in the matcha world for its balanced light body and soft finish.

First Flush means that it is the first harvest of the season. First flush matcha has a higher quality (flavour and nutrient wise) which is why it is also more expensive.

The harmony between the single origing Saemidori cultivar, first flush leaves and the nutritious soil and perfect Uji climate gives Nagi matcha its unique taste. A taste that is complex, umami, and sweet, with a subtle hint of bitterness. And let’s not forget that smooth, velvety finish.

In order to keep the environmental footprint small, we prioritize eco-friendly practices throughout the process. That’s why Nagi is packaged in bio-degradable paper pouches.

Nagi matcha is high quality ceremonial grade matcha. It's certified organic. It's produced in Uji, Japan. We only use first flush matcha (the best and freshest leaves with the most nutrients). We use a single origin cultivar. And our matcha is stone ground.

Yes. It's fully certified organic under Japanese Agricultural Standards (JAS). The equivalent of the EU organic trademark.

How to create your Nagi ritual at home:

• Use a bamboo spoon to sift 2g of matcha into a bowl.
• Add 50ml of hot water (maximum 80°C) and whisk mindfully in a zigzag motion until it becomes frothy.
• Pour matcha into a cup and add (foamed) milk to your liking.

PS: We love our matcha with coconut milk.

Mix it up. If you want to go iced, pour the frothy matcha into a cup with ice cubes and add cold milk to your liking.

And most importantly: take a moment to pause, sip, and appreciate the little wonders of life.

To keep the flavors and color of your matcha harmonious and fresh, please be mindful to:

• Seal your package mindfully to prevent exposure to air and moisture.
• Always store your matcha pouch in the fridge.
• As much as we love the sun, keep your matcha powder away from the sunlight.

To keep the balanced flavours, benefits and bright color; it's best to finish your matcha within 30 days after opening. At least just make sure to consume it within 3 months of opening.

Matcha has so many amazing benefits for your body, mind, and soul. As it has been linked to:

• Support in reducing inflammation
• Enhance calmness, energy, and focus
• Support cardiovascular health
• Support in detoxifying the body
• Support in improving digestion
• Boost metabolism

Read more about these benefits here.

Yes there is caffeine in matcha. Between 19 and 44 mg per gram. Which is in general more caffeine compared to a gram of coffee. However, a cup of matcha has a lower caffeine content as you use less of it.

Moreover, as matcha contains the natural amino acid, L-theanine, the way your body absorbs the caffeine is different. Instead of getting a caffeine spike and that jittery feeling, that you get from coffee, your body gradually uses the caffeine in matcha over a longer period. So matcha gives you that sustained energy boost without the caffeine crash.

Read more on our blog page coffee versus matcha here.

Many commercial matcha products do have added sugar in there. So be careful to always check the ingredients.

Nagi matcha does not contain any added sugars. It's matcha at its purest form.

Yes you can definitely drink matcha daily. It has so many amazing benefits for your body. Just remember that matcha does contain caffeine. So be mindful of that and see what feels good for you. Every body is different.

That is totally up to your body, schedule and your preferences. We love our matcha in the morning as it provides us with that subtle energy and focus. But just see whatever works best for you. We do advise you to not drink matcha later in the afternoon or evening as it does still contain some caffeine. And you want to make sure the caffeine does not disrupt your sleep routine.

Yes. Pure matcha is vegan. It is made out of 100% tea leaves, nothing else is added into it.

So your cup of Nagi is 100% vegan (depending on the milk you choose to make it of course).

Currently we ship to the Netherlands, Austria, Belgium, Finland, France, Germany, Italy, Luxembourg, Portugal, Spain and Sweden. We will be expanding additional shipping options soon.

If you are elsewhere and would love your Nagi at home, let us know where you are (hello@nagimatcha.com). We will see if we can include your country.

We will take care of shipping your order from our warehouse in Amsterdam to the postal service within one business day. How long it takes for you to have your Nagi order in your hands varies depending on your location.

You will be able to track your package with the Track & Trace code that is sent to your email after your package has been sent out for shipment.

Within the Netherlands it usually takes around 1-2 days for your package to arrive once we've sent it out for shipment.

For our return policy, please visit this page.

We currently support ideal and creditcard payments.

Currently we don't but stay on the lookout, we will be adding a subscription option in the near future. So you don't have to worry about running out of your matcha.

Our matcha is packaged in eco-friendly paper bags. And these are shipped in an eco-friendly paper package. Please make sure you bring both packages to the paper recycle bin.

The answer to this question lies in our deep commitment to balance, harmony, and respect for the process behind every cup of matcha we bring to you.

Here at Nagi, we believe in honouring the hard work of our producers and maintaining the balance between quality, sustainability and fairness. Each bag of matcha represents the dedication of farmers who nurture the fields with care, precision, and an unwavering passion for their craft.

Offering discounts can undervalue their efforts and the sustainability practices we prioritize. By pricing our products transparently and fairly year-round we ensure that everyone in the production chain — from the fields to your cup — receives the respect they deserve.

Drinking matcha is a ritual of self-care and mindfulness, not a bargain-hunting activity. It’s about slowing down, savouring the moment, and connecting with yourself. By choosing our matcha, you’re investing in more than a product — you’re embracing a lifestyle rooted in intention and balance.

Thank you for understanding and supporting a philosophy that prioritizes quality, harmony, and sustainability. Together, we’re creating a world where mindful choices matter.

If you would like to serve our matcha to your customers please don't hesitate to reach out. We would love to chat about the possibilities.

You can send an email to hello@nagimatcha.com.